OUR POLICIES

Château Okanagan operates year round.

The Château takes reservations for private groups up to 16 people, 12 in La Grande Maison and 4 in La Maison du Lac. This means the entire property is for the sole use of one group at a time. All guests must be pre-registered.

  • An Initial Deposit of 25% of the total cost is required at the time of booking.
  • Final payment will be due 30 days prior to the stay.
  • Payments are accepted via wire transfer, direct deposit and credit cards.
  • Payments via Credit Card: Visa, Mastercard, American Express will incur a 2.5% charge.
  • All applicable taxes as well as a 5% Service Charge will be added to your booking and any subsequent invoices. Service Charges are distributed amongst the entire staff.
  • A 5% Service Charge will be added to your booking and any subsequent invoices. Service Charges are distributed amongst the entire staff.
  • Additional gratuities are not required.

In the event a reservation is cancelled by the Guest:

  • With at least 1 month’s notice:
    • 50% of the Initial Deposit will be refunded to the Guest.
  • With less than 1 month’s notice:
    • The entire Initial Deposit will be forfeited.

 

*cancellations must be confirmed in writing

3 pm on arrival and 11 am on departure.

$112 per day per additional onsite guest

Includes:

  • Use of all onsite amenities
  • Access to all onsite experiences
  • Sundowner cocktail hour

Your concierge and private chef will be on hand prior and during your stay to ensure all special dietary requests are met.

Out of respect for our neighbours, quiet hours outside on decks and around the exterior of the property is between 10 pm and 8 am daily.

Smoking / vaping is allowed in outdoor areas only. No smoking / vaping inside the property.

No pets are allowed on property.